Refund policy

Thank you for shopping with PREMIER. We take pride in providing quality streetwear and preparing each order with care. Please review our refund and return policy before making a purchase.

All Sales Are Final

All purchases made through PREMIER are considered final sale.

Because many of our products are made to order, we do not accept returns, refunds, or exchanges for change of mind, incorrect size selection, personal preference, or accidental purchases.

We encourage customers to carefully review product descriptions, sizing information, and order details before completing checkout.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery, whenever possible.

Include the following information:

Your order number
A description of the issue
Clear photographs showing the problem

We will review your request and work toward an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

The 7-day reporting period helps us investigate issues promptly but does not limit any rights or remedies required by applicable law.

Order Cancellations & Changes

Because production may begin shortly after an order is placed, order cancellations and changes are not guaranteed.

If you need to request a change, please contact us as soon as possible. We will let you know whether your request can be accommodated.

Sizing & Product Information

Customers are responsible for reviewing available sizing guides, product descriptions, and item details before purchasing.

We do not offer returns or exchanges for incorrect size selection unless the item received differs from the size ordered or a remedy is otherwise required by law.

Approved Returns & Refunds

If PREMIER authorizes a return, we will provide instructions before any merchandise is sent back.

Please do not send items back without contacting us first.

When a refund is approved, it will be issued to the original payment method. The time it takes to appear in your account depends on your payment provider.

For approved claims involving our error or a defective item, PREMIER will cover any required return shipping costs.